Proprietary Software

iFSM Platform

Complete field service management system — from receiving a request, through technician dispatch, to invoicing. All in one place, powered by AI.

Product Architecture

What Makes Up the iFSM Platform?

Modular design allows you to implement exactly what you need — and expand the system as your company grows.

Work Order Management

Full lifecycle of a service work order. Receiving requests from multiple channels (email, API, IoT, customer portal), automatic prioritization and assignment to technician.

Technician Dispatch

Availability schedule, competencies, GPS location in real-time. AI automatically selects the best technician for each work order.

Warehouse & Parts

Tracking warehouse inventory at headquarters, branches and service vehicles. Automatic reordering at low stock levels.

Reports & Analytics

Real-time KPI dashboard. Analysis of SLA, MTTR, First Time Fix Rate, service costs and technician performance. Export to Excel / BI.

Invoicing & SLA Contracts

Automatic generation of service reports and invoices after work order closure. Handling service agreements, subscriptions and SLA contracts.

AI & Automations

Failure prediction, route optimization, automatic work order assignment and request classification. AI engine learning from your service history.

Offline Mode

Full functionality without signal. Data synchronizes automatically after connection is restored. Ideal for work in halls, basements and tunnels.

-30%

Operational Costs

+45%

First Time Fix Rate

-60%

Paper Documentation

<2h

Average Response Time

Get to Know the Remaining System Components

Ready to See iFSM in Action?

Schedule a free demo — we'll show you the full flow from request to invoice.

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